Scheduling and dispatch
Builds each day from open jobs, skills, availability and location, and assigns new work as it arrives.
- Agent
- Assigns jobs within your rules
- Your team
- Approves changes outside them
AI operations agent development
Plans that adjust before the day falls apart.
Operations agents that schedule and dispatch the right person, catch delays early, keep customers informed and clear the back-office paperwork, inside the systems you already run.
See a dispatch decisionAI operations agents
AI agents for scheduling, dispatch and back-office operations.
Operations teams spend their mornings rebuilding the plan: a job left unassigned, a technician double-booked, a van sent across town, a customer who was never told about the delay. Our AI operations agents do that coordination for you. They read jobs, people, skills, locations and parts from your systems, build the day, dispatch the right person and adjust the plan the moment something changes.
We build operations agents inside the tools you already use, including Zuper, Zoho, SAP Business One and NetSuite. You set the rules for what the agent can change on its own and what needs a dispatcher's approval, and every change is recorded.
Monday, 8:40 am5 problems
- Job #214 still unassignedJob #214 assigned to Sara by skill and area
- Ravi double-booked at 10:00Ravi's 10:00 clash moved to 13:00, customer told
- Van 3 sent across town for its next jobVan 3 routed to jobs in the same zone
- Customer on Elm Street not told about the delayElm Street customer sent a new arrival window
- Parts for job #219 never orderedParts request for job #219 raised for approval
Dispatch, decided in seconds
Pick a new job and watch the agent choose who goes.
The agent checks skills, availability and travel time for every technician, sends the best match, and tells the customer when to expect them.
Available On a job New job
Agent's decision
Burst pipe, urgent
When the plan breaks
Throw a problem at the schedule and watch it re-plan.
Pick a disruption. The agent moves the affected jobs, keeps customer windows where it can, and tells everyone who needs to know.
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What agents take on
The coordination work that eats your operations team's day.
Hover or tap a panel to see where the agent works alone and where your team stays in charge.
Route planning
Groups jobs by area and orders stops to cut driving time between visits.
- Agent
- Orders stops and updates routes
- Your team
- Sets zones and priorities
Customer updates
Sends arrival windows, reminders and delay notices by SMS or email, and records replies on the job.
- Agent
- Sends approved messages
- Your team
- Handles complaints and disputes
Parts and inventory
Checks stock for upcoming jobs and raises purchase requests in your ERP before a job is blocked.
- Agent
- Drafts requests and tracks delivery
- Your team
- Approves spend above your limit
Job close-out
Checks photos, notes and sign-off are complete, closes the job and passes billing details to accounts.
- Agent
- Flags missing items to the technician
- Your team
- Reviews jobs with exceptions
06:00agent time
A day with an operations agent
From the first route to tomorrow's plan.
Built for your operations team
Fewer gaps in the schedule. Fewer calls asking where the technician is.
Start with one workflow, such as daily dispatch or delay notifications, review the results with your dispatchers, then extend.
- Works inside Zuper, Zoho, SAP Business One and NetSuite
- Dispatchers approve what you choose
- Every change logged. See Agent Governance
Questions
Answers before you ask.
What is an AI operations agent, and how is it different from scheduling software?
Scheduling software gives your team a board to plan on. An AI operations agent does the planning work on that board: it reads jobs, skills, availability, locations and parts from your systems, assigns and re-assigns work within rules you set, notifies customers and technicians, and flags anything it should not decide alone. Your existing software stays in place.
Which systems can operations agents work with?
We build operations agents on field service and back-office systems such as Zuper, Zoho, SAP Business One, NetSuite and QuickBooks, and connect them to calendars, maps, email and SMS. If you run something else, tell us and we will scope the connection.
Can the agent change the schedule on its own?
Only within the limits you set. For example, you might let it move a job within the same day and window, but require a dispatcher's approval to change the day, the technician on a named account, or anything that adds overtime. Every change is recorded with the reason, so dispatchers can review or undo it.
How does the agent handle last-minute changes?
When a technician is unavailable, a part is late, a job overruns or the weather turns, the agent finds the affected jobs, works out the best re-plan within your rules, updates the schedule and notifies the customers and technicians involved. Anything it cannot solve cleanly goes to a dispatcher with the options laid out.
Will customers be notified automatically?
If you want them to be. The agent can send booking confirmations, arrival windows, on-the-way messages and delay notices by SMS or email using wording you approve, and it records replies on the job. Complaints and sensitive conversations are passed to your team.
Can operations agents help with back-office work too?
Yes. Agents can check that job notes, photos and sign-off are complete, chase technicians for missing items, raise purchase requests for parts, update timesheets and pass billing details to your accounting system. Approvals above your limits stay with your team.
How much do operations agents cost, and how long do they take to launch?
Cost depends on the number of technicians and jobs, the systems involved, the quality of your job and skills data, and the level of ongoing support. A focused agent for one workflow, such as daily dispatch or delay notifications, can often be piloted in a matter of weeks. After a short discovery call we give you a scoped proposal with a realistic range.
How do we measure whether the agent is working?
We agree the measures before launch, typically unassigned jobs at the start of the day, on-time arrivals, travel time between jobs, time to re-plan after a disruption and hours spent on admin. Your dispatchers review the agent's decisions during the pilot, and we tune the rules from what we see.